Privacy Policy
Your privacy matters to us. This comprehensive policy explains how Smartnova collects, uses, protects, and manages your personal information in our commitment to successful crowdfunding solutions.
Information We Collect
Personal Information
When you use Smartnova's crowdfunding platform, we collect various types of personal information to provide you with our services. This includes information you provide directly and information we collect automatically through your use of our platform.
- Contact details including full name, email address, phone number, and mailing address
- Account information such as username, password, and profile preferences
- Financial information including payment methods, billing addresses, and transaction history
- Campaign information including project descriptions, funding goals, and promotional materials
- Communication records including messages, support tickets, and feedback submissions
- Identity verification documents as required for compliance and security purposes
Technical Information
Our platform automatically collects technical information to improve your experience and ensure platform security. This data helps us understand how users interact with our services and identify areas for improvement.
- Device information including IP address, browser type, operating system, and device identifiers
- Usage data such as pages visited, time spent on platform, and interaction patterns
- Location information derived from IP addresses for service customization and security
- Cookie data and similar tracking technologies for functionality and analytics
- Log files containing system activity and error reports for technical maintenance
How We Use Your Information
Primary Service Purposes
We use your information primarily to deliver our crowdfunding platform services, facilitate successful campaigns, and ensure secure transactions between campaign creators and backers throughout the entire funding process.
Platform Operations
- Processing and managing crowdfunding campaigns from creation to completion
- Facilitating secure payment processing and fund transfers
- Providing customer support and resolving platform-related issues
- Maintaining platform security and preventing fraudulent activities
- Sending essential notifications about campaign status and account activities
- Generating analytics and reports for campaign performance optimization
Communication and Marketing
With your consent, we may use your information to communicate about new features, educational content, and opportunities that align with your crowdfunding interests. You can opt out of marketing communications at any time.
| Communication Type | Purpose | Frequency |
|---|---|---|
| Service Updates | Essential platform notifications | As needed |
| Educational Content | Crowdfunding tips and best practices | Weekly |
| Platform News | New features and improvements | Monthly |
Information Sharing and Disclosure
Third-Party Service Providers
We work with trusted third-party providers to deliver our services effectively. These partnerships enable us to offer secure payment processing, reliable hosting, and comprehensive analytics while maintaining strict data protection standards.
- Payment processors for secure transaction handling and fraud prevention
- Cloud hosting providers for reliable platform infrastructure and data storage
- Analytics services for platform performance monitoring and user experience optimization
- Customer support tools for efficient issue resolution and communication management
- Marketing platforms for authorized communications and campaign promotion
- Legal and compliance services for regulatory adherence and dispute resolution
Legal Requirements
We may disclose your information when required by law, legal process, or governmental request. This includes situations where disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate potential violations of our terms of service.
Data Protection Commitment
We never sell your personal information to third parties for their marketing purposes. All data sharing is conducted under strict agreements that require partners to maintain the same level of data protection we provide.
Your Privacy Rights
Access Your Data
Request a copy of all personal information we hold about you, including campaign data, transaction history, and account details. We'll provide this information in a readable format within 30 days.
Correct Information
Update or correct any inaccurate personal information in your account. You can make most changes directly through your account settings or contact our support team for assistance.
Delete Your Account
Request deletion of your account and associated personal data. Some information may be retained for legal compliance, fraud prevention, or legitimate business purposes as outlined in our retention policy.
Data Portability
Export your data in a structured, machine-readable format to transfer to another service. This includes campaign information, contact lists, and other data you've created on our platform.
Opt-Out Rights
Withdraw consent for marketing communications, analytics tracking, or other non-essential data processing activities. Essential service communications will continue to ensure platform functionality.
Restrict Processing
Limit how we process your information in certain circumstances, such as when you contest the accuracy of data or object to processing for specific purposes.
Data Security and Protection
Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and organizational safeguards designed to maintain data integrity and confidentiality.
- Advanced encryption for data transmission and storage using industry-standard protocols
- Multi-factor authentication systems for account access and administrative functions
- Regular security audits and penetration testing by independent security experts
- Secure data centers with physical access controls and environmental monitoring
- Employee training programs on data protection and privacy best practices
- Incident response procedures for immediate action in case of security breaches
International Data Transfers
As a platform serving users globally, we may transfer your information to countries outside your residence. When we do so, we ensure appropriate safeguards are in place to protect your privacy rights and comply with applicable data protection laws.
Data Retention and Deletion
Retention Periods
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Different types of information have different retention periods based on their purpose and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 3 years | Service provision and legal compliance |
| Transaction Records | 7 years | Financial regulations and tax requirements |
| Campaign Data | Duration of campaign + 5 years | Backer support and legal obligations |
| Marketing Data | Until consent withdrawn | Consent-based processing |
Automated Deletion
We maintain automated systems to delete or anonymize personal information when retention periods expire. However, some information may be retained in anonymized form for statistical analysis and platform improvement purposes.
Cookies and Tracking Technologies
Types of Cookies We Use
Our platform uses various types of cookies and similar technologies to enhance your experience, provide security, and analyze platform usage. You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.
- Essential cookies required for basic platform functionality and security features
- Performance cookies to analyze usage patterns and improve platform performance
- Functional cookies to remember your preferences and personalize your experience
- Analytics cookies to understand user behavior and optimize our services
- Marketing cookies to deliver relevant advertisements and measure campaign effectiveness
Managing Your Preferences
You have control over cookie usage on our platform. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are being used. Our cookie preference center also allows you to customize your choices for different types of cookies.
Children's Privacy
Age Requirements
Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. Users between 13 and 18 years old must have parental consent to use our platform and participate in crowdfunding activities.
Parental Rights
If we become aware that we have collected personal information from a child under 13 without parental consent, we will take immediate steps to delete that information. Parents who believe their child has provided personal information to us can contact us to request review and deletion of such information.
Changes to This Privacy Policy
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through email, platform notifications, or prominent notices on our website.
Continued Use
Your continued use of our platform after policy changes take effect constitutes acceptance of the updated privacy policy. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this privacy policy, need to exercise your privacy rights, or want to report a privacy concern, please contact our privacy team:
Kaf Tet be-November St 15, Jerusalem, Israel
Phone: +972723306457
Email: contact@smartnova.com
We are committed to resolving privacy-related inquiries promptly and transparently. Our privacy team will respond to your request within 72 hours and provide a full resolution within 30 days.